- #Callcenter job interview plus#
- #Callcenter job interview professional#
- #Callcenter job interview free#
Hi to everyone.we all want to work at call center knowing that this is the most demand job today,requires a medium educational gives a better salary,social,uniform free "you can customise your own style"most of call center employees is goodlooking,for me it's a kind of job that you can simply be proud of it.you know guys,i also experienced applying at call centers but i failed so many times.so i stopped and find another job which is easy to have.currently im still employed and received a good salary and benifits as well,but i'm not happy and contented cause i deserved more than this.you know what i'm doing during my free time.?i do have a lot of research about call center interview questions and a hint answer preparing my self next year for a call center career.all i can say guys is that,don't be jerk when choosing your career path,just be patient and know your strenghts and weaknesses for your aimed career be optimistic at all times cause everything goes better through the way,i'm associate I.T graduate,gudluck to all of us.and more power to our mentor! All I can say is prepare for the questions that the interviewer might ask.
The interviewer was very intimidating that she got to my nerves while asking "defense-like-questions". But sadly, i failed in the final interview =(. I passed the initial interview and the examination. Harvy on October 23, IBM what are those "defense-like-questions" can you give us some examples on that?
#Callcenter job interview plus#
Plus the interviewer is very intimidating. Then she asked me, "why did you take that course of study if you want to have a career in call center, why didn't you just take AB Communications perhaps". "why don't you get a job that's more related on your course of study?" then I reply at her saying that I wanna have a career in a call center industry because I want to improve my communication skills. Je IBM on October 24, asked me things like. Also, she even spoke with my supervisor to give me Kudos." And it was worth it, because it always feels good to be of help. I thought it would be too rude of me to just say “Okay log on to this website and you’ll get the support that you need.” So, what I did, I stayed on the phone for over an hour to walk her through with her camera settings. However, there was this customer who was in her 80’s who badly needed help with some settings in her camera.
For How-to inquiries, we were supposed to just refer customers to the online interactive tutorial. "Way back in my previous call center company, I was working for an account that handles Technical Support for a digital camera. Tip : Show how you proactively develop the relationship with the customer, make the extra effort to listen and understand the customer and give high priority to meet the customer’s needs. “Tell me about a time when you went the extra mile for a customer.” I believe that an effective customer service agent does not need to compromise the company’s policy to meet customer satisfaction. I politely explained to him that we could not process a replacement but we can process an in-warranty repair.
#Callcenter job interview professional#
In times like that, I believe that it is necessary to stay calm and professional and let the customer know that you understand the whole situation and how he feels. There was one time when I had to deal with a customer who demanded for a replacement despite the fact that his item is no longer within the return period. “Tell me about a situation in your previous jobs when you had to deal with demands from an unreasonable customer.”
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